Cherokee Housekeeper/EVS Attendant

Essential responsibilities will include the following, and other duties may be assigned.

Mission, Vision, and Value Duties:

• Champion the inherent value and dignity of every individual and the cleaning service industry. We are dedicated to elevating the perception and appreciation of the cleaning service industry,

  recognizing its vital role in fostering safe and welcoming environments for all. We will deliver immaculate and healthy environments to protect the physical health of the people within them using cutting-edge, sustainable, science-based processes.

• Support and assist individuals by taking into account their entire life circumstances. Wellness for our workforce includes their physical, mental, social, emotional, spiritual, environmental and occupational health. Our mission is to serve them by not only paying a living wage with benefits, but in offering meaningful work, fostering financial independence, and providing counseling

  services at no cost, all while assuring them of their purposeful existence and contribution to their community by creating and maintaining healthy buildings through cutting-edge cleaning processes.

• Community, Service, Relationship, and Excellence.

Sanitation Duties:

• Implements safe work practices by wearing protective equipment and adhering to SDS and OSHA standards for safe chemical handling and usage.

• Reports all bio-harzards and room damages to inspector / supervisor.

• Collaborates with team members to clean guestrooms efficiently and in the established time frames for hospitality service. The cleaning must be thoroughly detailed and follow the Wellness Cleaning quality standards.

• Performs regular cleaning of public spaces, including lobbies, entrances, gaming floors, and restrooms. Ensures all public areas are free from debris and maintained to the highest standards of cleanliness.

• Makes beds, sweeps, mops, vacuums, dusts, wipes down surfaces, disposes of trash and replaces bag liners. Monitors and addresses spills promptly to prevent slip hazards.

• Cleans behind appliances and all room furniture.

• Cleans bathrooms, scrubs basins, bathtubs, shower walls and doors, toilets, and tile using appropriate equipment and chemicals. Places clean bathmats on tubs or shower doors.

• Reports to the team lead unusual or unsatisfactory room conditions requiring repair while replenishing guest amenities as needed.

• Removes and transports dirty linens and restocks towel racks with clean towels.

• Ensures overall guest satisfaction by completing duties per the room classification checklist and performing additional housekeeping attendant duties as needed.

• Wipes down and cleans gaming machines, slot chairs, and other casino equipment. Ensures gaming machines are free from dust and debris.

• Coordinates with other EVS team members to ensure continuous coverage and cleanliness. Reports any maintenance or repairs needs to supervisors promptly.

Guest Room Maintenance Duties:

• Adheres to client security protocols by blocking room with houskeeping cart for safety and locking doors upon exit.

• Notifies inspector / supervisor of concerning need for major repairs and advises on suggestions for additions or improvements to guest hallways, elevators and guest rooms.

• Requisitions to inspector / supervisor for supplies or equipment needed for cleaning and maintenance duties.

• Moves heavy furniture, equipment, or supplies manually, with a partner, or using hand trucks.

• Promptly reports lost and found items to support prompt guest recovery.

Laundering Duties:

• Sorts and pre-treats laundry items based on color, fabric, and type. Inspects items for stains and damages before laundering.

  
  

• Operates washing machines, dryers, and other laundry equipment following established procedures. Ensures machines are properly loaded and unloaded to maximize efficiency.

  
  

• Maintains the cleanliness and organization of the laundry area and ensures that waste and lint are disposed of in accordance with safety guidelines.

  
  

• Folds, presses, and irons laundered items as needed and ensures that proper folding techniques are employed to maintain a neat appearance.

  
  

• Monitors and maintains appropriate levels of linen inventory. Reports shortages or damages to the supervisor.

  
  

• Inspects laundered items to ensure quality standards. Reports any issues or defects to the supervisor.

  
  

• Follows safety protocols and guidelines when handling laundry chemicals including wearing appropriate personal protective equipment (PPE) when required.

  
  

• Communicates effectively and coordinates with other staff members to ensure timely delivery of clean laundry.

Other Duties:

• Provides excellent customer service by assisting guests with inquiries and directions. Addresses customer concerns or requests related to cleanliness.

Competencies:

To perform the job successfully, an individual should demonstrate the following:

• Job Knowledge and Technical Skills – Thoroughly understands all aspects of the job; upholds company standards of ethical operations by ensuring compliance with all federal, state, and local regulations; possesses the practical hands-on experience, needs some direction, drives to build a knowledge base and improve professional skills continuously.

• Productivity and Dependability – Meets schedules, deadlines, and productivity standards; completes tasks on time or notifies the appropriate person with an alternate plan, strives to exceed productivity standards by completing work promptly, prioritizes workloads, attains needed resources, and execute a strategy that optimized results.

• Communication – Speaks clearly and persuasively in all situations, listens without interrupting and seeks clarification, responds well to questions, and writes in an informative and professional manner.

• Customer Service – Manages difficult or emotional customer situations; promptly responds to customer needs; solicits customer feedback to improve service; promptly responds to requests for service and assistance; meets commitments.

• Teamwork – Works effectively with others; balances the team's needs and those of the individual; gives and welcomes feedback.

• Judgment and Problem-Solving – Gathers and analyzes information skillfully using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; identifies and resolves issues promptly; considers relative costs and benefits of potential actions to choose the most appropriate one; uses reason when dealing with emotional topics.

• Professionalism and Interpersonal Skills – Treats others with respect and consideration regardless of their status or position, tactfully approaches others, focuses on solving conflict without blame, maintains confidentiality, accepts responsibility for own actions, follows through on commitments, remains open to others' ideas and tries new things.

• Stress Management – Reacts and responds well under pressure; keeps emotions under control; successfully copes with demands from superiors, subordinates, and peers.

• Initiative – Displays the desire to volunteer readily and undertake self-development activities by seeking increased responsibilities, sets and achieves challenging goals while demonstrating persistence in overcoming obstacles, measures self against excellence standards while asking for and offering help when needed.

• Innovation – Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas, presents ideas and information in a manner that gets others' attention.

Qualifications:

Successful individuals who perform the responsibilities of this position must perform their essential duties satisfactorily. The requirements listed below represent the knowledge, skill, and abilities required. Reasonable accommodations may be made to assist individuals with disabilities in performing the functions required of the position.

• Education:

  • Required: High school diploma or general education degree (GED), or equivalent in

    work experience or vocational training.

• Experience:

  • Required: Three months to one year related experience in housekeeping or an EVS role.

• Language Skills: Must possess the ability to read a limited number of two - and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

• Mathematical Skills: Must have the ability to add and subtract two digit numbers and multiply and divide with 10's and 100's. Performs operations using American money and weight measurement, volume, and distance units.

• Reasoning Ability: Must possess the ability to apply common sense understanding to carry out simple one- or two-step instructions while dealing with standardized situations with only occasional or no variables.

• Computer Skills: Must have knowledge of Internet software and Microsoft Suite of Products.